1. Introduction
Vivedus is committed to protecting the privacy of our customers, including schools, teachers, and other stakeholders. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with the Australian Privacy Act 1988 (Cth) the New Zealand Privacy Act 2020, and other applicable laws and regulations.
2. Scope
This policy applies to all personal information collected, processed, and stored by Vivedus in the provision of our SaaS platform to schools and teachers.
3. Information We Collect
Vivedus may collect the following types of personal information:
- Contact details (e.g., name, email, phone number)
- School affiliation and role (e.g., teacher, administrator)
- Login credentials and usage data for our platform
- Payment and billing details
- Any other information provided by schools and teachers for service delivery
4. How We Use Personal Information
We use collected personal information to:
- Provide and manage access to our SaaS platform
- Support customer service and technical assistance
- Improve platform functionality and user experience
- Ensure compliance with legal and regulatory obligations
- Communicate important updates and service notifications
5. Disclosure of Personal Information
Vivedus does not sell or rent personal information. We may disclose personal information to:
- Service providers assisting in platform operations (under strict confidentiality agreements)
- Regulatory bodies as required by law
- Schools, in cases where information relates to their staff or students
6. Data Security and Storage
Vivedus implements robust security measures to protect personal information, including:
- Secure storage and encryption
- Access controls and authentication mechanisms
- Regular security audits and compliance checks
7. Data Retention and Disposal
We retain personal information only as long as necessary for business or legal purposes. Once no longer required, data is securely deleted or anonymized.
8. Access and Correction
Individuals may request access to or correction of their personal information by contacting Vivedus at [privacy@vivedus.com]. We will respond to requests in accordance with applicable privacy laws and take reasonable steps to ensure that any incorrect or outdated information is corrected promptly.
9. Complaints and Resolution
If an individual believes that their privacy has been breached, they may lodge a complaint by contacting Vivedus at [privacy@vivedus.com]. We will acknowledge receipt of the complaint within a reasonable timeframe and investigate the issue. Vivedus is committed to resolving privacy-related complaints in a timely and fair manner. If the individual is not satisfied with our response, they may escalate their complaint to the Office of the Australian Information Commissioner (OAIC).
10. Updates to This Policy
Vivedus may update this Privacy Policy from time to time to reflect changes in legal requirements or service practices. The latest version will always be available on our website.
Contact Us
For any privacy-related inquiries, please contact: Email: privacy@vivedus.com Phone: 0431774511 Address: 1 Pier Avenue, Shorncliffe, QLD, 4017 Effective Date: 1 January 2025